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Christmas Tree Rental Terms & Conditions

Ali & Joe’s Rent a Christmas Tree Service Terms and Conditions

The Lessor will:

  • Keep the tree away at least 2 metres away from heat sources 

  • Give the tree 500ml of water at a minimum 3 times per week or if the soil in the pot feels dry

  • Do not remove, trim, cut branches

  • Place the tree on a water-resistant surface such as a tray or plant pot base to capture drained water. We are not responsible for damage caused by water draining from the pot.

  • Remove decorations before collection

  • Have the tree available for collection on the specified date


A contract for rental of a Christmas tree is deemed to have occurred between Ali & Joe’s (the Lessor) and the customer (the Lessee) when a Transaction has occurred (‘Rental Agreement’) or by indication of acceptance at Ali and Joe's website, such as the case may be. 

The rental period begins on the Lessor’s selected delivery date and ends on the selected collection date. Your payment is your acceptance of these terms and conditions.

Whereas, a Transaction has occurred when there has been an exchange of funds from Lessee to Lessor and where a receipt has been issued by Lessor (‘Transaction’).

Whereas, this Rental Agreement is entered into as of the date of the Transaction by and between the Lessor and the Lessee. 

Whereas, the tree is for personal use as a decorative live tree. 

Whereas, the Lessee is responsible for the care and maintenance of the tree per the Rental Agreement Instructions herein. Whereas, the tree details, dates of the rental, pricing shall form part of the Rental Agreement and any variance between the order and the delivery specifications shall be amended in writing, such as the case may be. 

Where a returned tree is being collected by the Lessor’s representative and the Lessee has not made the tree available then Lessor at its option may deem that the contract has been broken. 

Rental Agreement Instructions. The Lessee shall:

1. immediately on delivery, inspect the tree and notify the Lessor of any damage.

2. be responsible for the care and maintenance of the tree during the term of the Rental Agreement.

3. place on a tray on a sturdy floor surface– the Lessor will not be held responsible for any damage caused due to water drainage from the Christmas tree pot. 4. store the tree in a cool environment or outdoors until ready to use it.

5. store the tree away from heat and heat sources

6. not misuse the tree - the tree shall be used for its intended use only which is as a “Decorative Christmas Tree”.

7. not cut, trim, crimp branches, shorten the leader or base, abuse, nor subject the tree to abnormal or hazardous conditions and risk.

8. take all necessary precautions during the rental use of the tree to protect the tree from damage.

9. water the tree minimum 3 times per week or unless the soil is dry and as necessary to maintain optimal health.

10. maintain the tree in an optimal environment

11. decorate the tree with care. i.e. LED lights are less likely to damage the tree

12. at the end of the rental term remove all decorations and make available on the specified collection date. 

During the Rental Agreement period the Lessee shall bear any and all risk of loss and/or damage to the tree. Upon return or collection, such as the case may be, damage shall be assessed The Lessor at its sole and exclusive discretion may demand that the Lessee fully purchase the tree in lieu of damages to the tree. The purchase price of which shall be 50% of the lease fee not including delivery and collection charges.


Damage includes, but is not limited to, one or more of the following; loss or theft, failure to return by the agreed date, under or over watering, accidental or malicious damage to the tree, its roots or its container, pruning, sheering, cutting, drilling, exposure to excessive heat, including damage from lights, exposure to a heating duct, direct exposure to a heater, fire,candle wax, flock or spray on the tree 

Payment - The Lessee shall pay fully in advance for the tree rental. 

Indemnification - The Lessee agrees to defend, indemnify, save and hold harmless the Lessor against any claim, liability, loss, costs, damages, expenses or demands arising directly or indirectly the Lessor, its agents, servants, contractors, representatives, guests, invitees or customers. The Lessor is not responsible for any damage to the Lessees property or person resulting from the Lessee’s use of the tree. 


Title and Ownership - This agreement constitutes a lease and not a sale of a tree. No part of the rental payments made under this agreement shall be deemed payment towards the purchase of the tree. The Lessee specifically acknowledges the Lessor has superior title and ownership of the tree and must keep the tree free of all liens, levies and encumbrances. Surrender upon expiration under this agreement; the Lessee shall return the tree to the Lessor in the same condition as at the delivery to the Lessee, ordinary growth accepted. 


Photos - The Lessee may submit photos of the tree to the Lessor. Once submitted, all photos become the property of the Lessor and may be displayed or used by the Lessor for any purpose. The Lessor will not be able to return any photos once submitted. 

Other provisions: 

If any provision in this agreement is held invalid, illegal or unenforceable, the remaining provisions will in no way be affected or impaired. 


If the Lessee fails to return the tree by the return date specified the Lessee is liable for the purchase price of the tree.

This agreement shall be binding upon the parties, their successors and assigns. This contract is made under the law of England and any court proceedings must be in the English courts.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at  

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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